You're the one who have the power to decide what is development and that support, which is to improve the plugin or theme and you should charge for to do, I just feel very disappointed in my desire to improve this wonderful plugin, I think it is one of the most important development for this type of framework.
The truth believe that as a community we deserve a broader service offering support, remember that we are creating and informatics so, create, rethink, change and always improve ... if not to invent things.
It is my feeling. FYI I bought one theme and 4 plugin, and I feel very sad and disappointed because still I can not get my business life., Not only for your topics of your plugin or theme, if not for many reasons that have to do when you cast a business.
Sorry to write such nonsense and waste your time.
Bye