So what you expect? Osclass team does not care about existing customers, double reason for us to not waste time with tracking of orders on market.
Your order is covered by osclass team, they cannot tell you "ask developer".
These are problems that should be solved by osclass team and we will take no further actions there.
We've been banned for posting external links on their forums those terms are not related to market, nor account. Hovewer our sales were increasing each month for 3 years that lowers sales of their own product, it might be wise to ban our account for some stupid reason, if it exists.
Anyway, try to find developer that will tell you something positive on osclass team, their respond, support and products promotion... you will not.