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Tango

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  • 214 posts
Item Orders/Logs Search
« on: September 23, 2021, 05:28:51 PM »
At the moment, the Osclass Pay Plugin is missing an extremely important feature, and that is the ability to search for customers and orders.

We frequently get support requests from customers, that call or email to cancel orders, check order status, return products etc.
Having tens of orders, is almost impossible to find the customer...

So in the Item Orders section, we need a search box that will allow us to search for the order, using the order id, buyer name, and email.

This feature should be extended also to the Payment Logs section with the same functionality: search for payment id, user email and name.

Without these, it's almost impossible to run an efficient payment/eCommerce system.

Thanks!

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Tango

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  • 214 posts
Re: Item Orders/Logs Search
« Reply #1 on: September 26, 2021, 12:05:32 PM »
Edit: it should use the same mechanism as you used in the Invoice Plugin, like in the attached screenshot.

Thanks!

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MB Themes

Re: Item Orders/Logs Search
« Reply #2 on: October 18, 2021, 07:51:19 AM »
@Tango
Thanks for feedback, put it into todo, will probably take some time  :-*
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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Tango

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  • 214 posts
Re: Item Orders/Logs Search
« Reply #3 on: October 22, 2021, 04:27:01 PM »
@Frosticek
Thanks a lot for the last update (v3.2.1). It's amazing! :P

Now, the only thing that's missing is the eCommerce orders search, using the Order ID, customer email and customer name.
This is for customer support purposes.
For example, if a customer calls after 10 days to return the product and request a refund.
If you have 10 orders per day, in 10 days you'll have 100 new orders and it would be hard to find a specific one.

Thanks!

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MB Themes

Re: Item Orders/Logs Search
« Reply #4 on: October 22, 2021, 04:30:42 PM »
Thanks for feedback, maybe in next one  ::)
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots