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Smithtech

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  • 219 posts
Payment via Paystack not captured by plugin
« on: June 17, 2023, 09:20:34 PM »
Hi Team,

Who else is experiencing this issue?
Payments made via Paystack payment gateway aren't captured by OsclassPay plugin.

When users pay, the payment notification and their email shows very well in Paystack but nothing shows in Osclasspay. Not even the Logs. And what they users pay for they do not get it. When they pay for premium for instance, they do not get it the premium, there is not even the record of their payment in the plugin.

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MB Themes

Re: Payment via Paystack not captured by plugin
« Reply #1 on: June 18, 2023, 12:06:29 PM »
1) is there webhook setup?
2) how looks your return url when you go back from payment?
3) can you enable debug log of plugin in index.php (osp_debug) to see if you get payment details?
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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Smithtech

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  • 219 posts
Re: Payment via Paystack not captured by plugin
« Reply #2 on: June 19, 2023, 01:44:07 PM »
Hi,

Everything has been working for years until about 2 months ago the plugin doesn't capture the payment. Isn't that from an update or something?

1. Webhook from Paystack dashboard?

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Luka93

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  • 56 posts
Re: Payment via Paystack not captured by plugin
« Reply #3 on: June 19, 2023, 02:21:03 PM »
If it maybe helps..

I have the same issue with PayPal gateway, but only from time to time, maybe 1% of all transactions.

But I also have outdated plugin (3.5.3) and this may be the problem.

Best regards, Luka

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MB Themes

Re: Payment via Paystack not captured by plugin
« Reply #4 on: June 19, 2023, 07:04:40 PM »
It might be from update, no one knows, therefore I sent you steps to enable debug log and also check return url.
If paystack has webhook (did not checked), it is rewuired to check if it is sending data
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots