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pitkag

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Adding a New Administrator
« on: November 22, 2021, 09:53:58 AM »
Hello,

I have a slight problem. I am trying to add a new administrator to my website but it keeps telling me "Incorrent current password"
I have changed the password numerous times but i am still not getting it to work. Kindly assist

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MB Themes

Re: Adding a New Administrator
« Reply #1 on: November 22, 2021, 10:11:52 AM »
@pitkag
It means your password - for confirmation, is incorrect.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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pitkag

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  • 30 posts
Re: Adding a New Administrator
« Reply #2 on: November 22, 2021, 12:15:21 PM »
Hello,

Thank you for your reply. The admin has to be registered as a user right?

Kind Regards

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MB Themes

Re: Adding a New Administrator
« Reply #3 on: November 22, 2021, 12:18:21 PM »
@pitkag
No, admin & user accounts are disconnected.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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pitkag

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  • 30 posts
Re: Adding a New Administrator
« Reply #4 on: November 23, 2021, 09:40:07 PM »
Hello,

I have tried and retried but getting the same error. I have used different usernames and passwords but still not succesful
See attached screenshot

Marked as best answer by frosticek on November 24, 2021, 04:18:18 PM
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MB Themes

Re: Adding a New Administrator
« Reply #5 on: November 23, 2021, 10:33:40 PM »
Your current password - you are putting wrong value there.
Keep in mind it is password of admin user you are logged-in right now  ???
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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pitkag

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  • 30 posts
Re: Adding a New Administrator
« Reply #6 on: November 24, 2021, 11:16:51 AM »
Thank you, Thank You. It is now okay
I have seen what i was doing wrong i.e in the current password

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MB Themes

Re: Adding a New Administrator
« Reply #7 on: November 24, 2021, 04:18:10 PM »
@pitkag
Cool ;)
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots