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CRCOZ

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OsClass Bug Issues
« on: April 07, 2022, 09:31:23 AM »
Hopefully somebody can give me some advice on how to fix this as I've spent the last month trying to troubleshoot it without any luck.

I've been running OsClass for the last four years, with minimal problems. I'm running it on a Linux Centos Dedicated server.

After a recent reboot of my server due to a 500 server internal error, every single osclass installation I have has stopped working properly. I have multiple installs of Osclass for different countries - individual installs, and they all have this issue.

The Issues -

The website itself is opening. Signup's and login's work as far as I can see for now. Posting a text based ad works.

1. Images can't be added to new ads and old ads can't be updated with images. I have pre-resize image and every-time on post new ad it shows "error" , "file empty" on the front end posting - and I cannot even add them myself via the ad management in admin - I can't add them to ads or avatars to user profiles - it's as if the website isn't receiving the instructions. It's not writing to the website?

2. I've noticed that whenever somebody renews an advert, it's not properly updating in the system. I have smart time installed for the times.

3. I cannot upload any new plugins through the admin. It's not uploading them.

4. I have the osclass payments system and you get through the entire process of payment - and stripe takes payment but when the webhook sends the instructions back to the website, it's not showing that it has responded at all meaning no alert after payment, the items still in cart, credits not credited to user wallet.

5. I suspect there's other issues that I just haven't come across yet that related to the website just not receiving responses and uploading the files.

This current issue has happened in part before, and my hosts were kind enough to fix it at the time but considering it's a self managed server and they don't usually do this, they can't help every time. There's also no guarantee that the issue then, is what is happening now.

The last time something similar happened, my hosts performed a server wide systems permissions fix (defaulting back to original permissions) as they said my permissions were all over the place. They gave me directions to try this myself and I did this, but it hasn't fixed it. I don't know if that's not the issue this time or if I'm doing it wrong.

I've updated the Osclass on one of the installs as well as updated my PHP and that hasn't worked. I've gone through the permissions to make sure folders are 0755 and files 0644 and they are.

I'm not sure what's going on and any advice would be appreciated.

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MB Themes

Re: OsClass Bug Issues
« Reply #1 on: April 08, 2022, 01:25:52 PM »
@CRCOZ
Why they cannot provide you details what they did last time?
I think these questions are beyond osclass and are more-less related to server management.
As an our experience from recent months, osclass login stopped to work properly after 5 years.
Problem: after you login, you got logout usually within minute.

... so problem with sessions... but how it relates to Osclass? in no way.
I contacted hosting, they told me they did nothing and server is same for several months, but offered me to move data to different server for a try.

What happened? Problem fixed!  ... and few days of work identifying issue was lost  8)

So whenever I see such issues, switch to different server, hosting, system and thinks got fixed  :P
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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Own Petz

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Re: OsClass Bug Issues
« Reply #2 on: November 17, 2022, 08:30:25 AM »
Hello , from 2 days I am getting some issue. website is working fine but some times (means if i click a any link after 2 - 3 minutes then this proplem comes) giving attached error and its automatically refresh and loaded website .. can anyone please tell me the issue. (and this error comes only on desktop view..in mobile view website working fine) 



 then i try to enable debug mode - but didnt see any error .. only one error showing code 1054  description - unknown column 'os_t_user.pk_i_id' in where clause but this issue also showing in localhost
« Last Edit: November 17, 2022, 01:22:59 PM by Own Petz »
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Own Petz

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Re: OsClass Bug Issues
« Reply #3 on: November 18, 2022, 12:29:28 PM »
Now its working automatically .. I think its godaddy server issue.
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MB Themes

Re: OsClass Bug Issues
« Reply #4 on: November 18, 2022, 04:59:47 PM »
Yes most probably, you are not even reaching your site with that error
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots