Yes this issue was addressed before on this forum.
We also have to deal daily with legitimate users that are banned because they have somehow fallen into the "stopforumspam" database.
But okay, I can understand that users are flagged in that database because they may have visited our site via corrupt wifi or something similar, bigger problem is when users are banned multiple times (you delete the ban rule, next time he visits your site the user is blocked again).
We really need a whitelist function, because it is a pain in the ass to explain to some users why we are blocking them again and again for no reason..
Regards