Backoffice/dashboard one thing.
I don't know why this happens, but it looks like that my friend also has this issue -- so it's confirmed by more people.
Sometimes the city field is filled, but often is set to empty even when the city is set in the database and is visible in the listing (and searching by it returns results). The same with phone numbers. Sometimes they reflect the real phone (set by the user), sometimes the phone is set to a different one (while editing the listing).
When I edited the text of some user's ad, the edition also changed his phone number to the one of used in some other ad -- I didn't touch the number, I just fixed the text. The user sent us an email with this information and that's how we targeted this.
I looked into the database, and saw many listings having the same phone number -- all of them were edited after adding more cities to the database. So clearly something is wrong with editing.
Sometimes when the page is refreshed the proper entries are returned, but as my friend said to me, in his case this refreshing does nothing, so it doesn't work for him. It worked a few times for me, but it's not 100% thing. But the data in the user/location fields in the edit often doesn't reflect what is in the database, and I don't know where the data comes from...