@fabgan
That will be some issue on your side, maybe with mail sending.
You can check the code:
oc-content/plugins/instant_messenger/user/create_thread.php
Communication is created between sender (logged user) and receiver (owner of listing).
$from_user_id = (osc_is_web_user_logged_in() ? osc_logged_user_id() : null);
$from_user_name = ( Params::getParam('im-from-user-name') <> '' ? Params::getParam('im-from-user-name') : osc_logged_user_name() );
$from_user_email = ( Params::getParam('im-from-user-email') ? Params::getParam('im-from-user-email') : osc_logged_user_email() );
$to_user_id = $item['fk_i_user_id'];
$to_user_name = $item['s_contact_name'];
$to_user_email = $item['s_contact_email'];
Send step by step guide how to reproduce on demo site.