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bickja

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  • 48 posts
Alert system is not working.
« on: May 23, 2017, 08:44:24 AM »
Hello Team,
I am getting problem now in "alert" system whenever click on alert complete site is not responding for more than a minute and then service temporarily unavailable however there is no problem at service because my other sites are working fine at that time.
Can you please help on this.
 

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MB Themes

Re: Alert system is not working.
« Reply #1 on: May 23, 2017, 10:45:01 AM »
@bickja
Seems like core issue. What you have in error log?
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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bickja

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  • 48 posts
Re: Alert system is not working.
« Reply #2 on: May 23, 2017, 05:50:15 PM »
@bickja
Seems like core issue. What you have in error log?

i have sent you error msg please check and advise how to solve this issue.


Regards,

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MB Themes

Re: Alert system is not working.
« Reply #3 on: May 23, 2017, 06:45:31 PM »
@bickja
Error is not helpful. I recommend to check with bender theme or on separate test installation to check if error comes from theme or osclass installation.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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bickja

  • ***
  • 48 posts
Re: Alert system is not working.
« Reply #4 on: May 24, 2017, 04:13:27 PM »
@bickja
Error is not helpful. I recommend to check with bender theme or on separate test installation to check if error comes from theme or osclass installation.
Thanks ,
let me check this on weekend i will come back to you with the result.

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Ghany

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  • 227 posts
Re: Alert system is not working.
« Reply #5 on: July 19, 2017, 12:58:26 PM »
I am also facing this issue, how to resolve it?
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MB Themes

Re: Alert system is not working.
« Reply #6 on: July 19, 2017, 04:24:45 PM »
@Ghany
I was not able to get same error.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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Ghany

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  • 227 posts
Re: Alert system is not working.
« Reply #7 on: July 19, 2017, 05:03:06 PM »
when i click alert option on homepage with out login, i am not facing any issue,
but when i click alert option with login, server going down for up to 5 to 10mins,
strange issue, where is going wrong? now my site don't have any customization and osclass and everything is updated.

i hope i will get an solution for this....
@frosticek

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Ghany

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  • 227 posts
Re: Alert system is not working.
« Reply #8 on: July 19, 2017, 09:04:24 PM »
@frosticek

I have found that Alert option working well and there is no issue like server down,
but the user have alerts in alert option from subsscribed categories when opening alerts then server going down....
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MB Themes

Re: Alert system is not working.
« Reply #9 on: July 19, 2017, 11:02:49 PM »
@Ghany
You need to idenfity what errors are reported... otherwise noone can do anything.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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Ghany

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  • 227 posts
Re: Alert system is not working.
« Reply #10 on: July 19, 2017, 11:05:10 PM »
Sorry really don't know how to identify. If want i can send you my ftp and admin pannel details,

But facing issue only when having listings in alert option , i mean subscribed listings
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MB Themes

Re: Alert system is not working.
« Reply #11 on: July 19, 2017, 11:07:03 PM »
@Ghany
Enable osclass debug mode and look for errors or consult it with your hosting provider.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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Ghany

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  • 227 posts
Re: Alert system is not working.
« Reply #12 on: July 19, 2017, 11:32:12 PM »
@Frosticek
i have sended errors to your pm please check that
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MB Themes

Re: Alert system is not working.
« Reply #13 on: July 20, 2017, 11:14:59 AM »
@Ghany
Unfortunatelly there is no error. Notice is notice, cannot block site to render...
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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Ghany

  • ****
  • 227 posts
Re: Alert system is not working.
« Reply #14 on: July 20, 2017, 11:18:28 AM »
I have tried fresh installation but facing same issue.
Have you understand that when issue raising?
This is only problem in my site or server?
If yes
In server can down for only special link of alert option?
If yes i will contact my hosting provider.
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