@Arthur Wood jr
If you install theme on clean osclass installation, it will surely work properly.
If you start adding plugins, do modifications, add some adsense, banners, minification, external optimization services, cdn etc, you will probably not check if it is OK or not and will not check console if site is healthy, but later on you will identify some functions does not work.
Now it's time to press F12, go to console tab and ensure there is nothing (clean, white).
If it is clean, create support ticket.
If it is not clean, fix the problems you have there and repeat procedure.