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jcarrolo01

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Add a comment when a listing is rejected
« on: December 12, 2020, 07:33:26 PM »
It was very nice if we can add a comment when a listing is rejected by administrator...

For what i see in this plugin is almost prepared or prepared for that, but i don't know how and if its possible to add a comment to the rejected listings...

Please, take a look on the attached image, is telling no comments, but the question is, how to add a comment???


Best Regards
João Carrolo

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MB Themes

Re: Add a comment when a listing is rejected
« Reply #1 on: December 14, 2020, 10:49:46 AM »
@jcarrolo01
Thanks for feedback, I will take a look on it.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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vansebas

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Re: Add a comment when a listing is rejected
« Reply #2 on: February 27, 2021, 04:26:00 PM »
Yeah I ran into the same issue.
I would love to see a reason field (or select box with pre defined reasons) for when you reject a new listing.

So the user would know why the listing is rejected and how he can solve it in order to get the listing approved.

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MB Themes

Re: Add a comment when a listing is rejected
« Reply #3 on: March 01, 2021, 06:59:46 AM »
@vansebas
Currently field is not used, I will try to take a look on plugin soon to be able to enter reason and add it to user email
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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vansebas

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Re: Add a comment when a listing is rejected
« Reply #4 on: March 29, 2021, 07:03:26 PM »
@vansebas
Currently field is not used, I will try to take a look on plugin soon to be able to enter reason and add it to user email

Any update on this?
Is it already possible to get the reason in the email sent to the user?

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jcarrolo01

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  • 224 posts
Re: Add a comment when a listing is rejected
« Reply #5 on: March 29, 2021, 08:04:23 PM »
Hello, for what i saw on the last version of this plugin you add "Admin can now enter own validation comment", i check and i dont see it on he email send to user about the cause of listing rejection...

I need to perform any extra modification ????



Best Regards
João Carrolo


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MB Themes

Re: Add a comment when a listing is rejected
« Reply #6 on: March 29, 2021, 08:40:31 PM »
You have comment field in backoffice on validation page
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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jcarrolo01

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Re: Add a comment when a listing is rejected
« Reply #7 on: March 29, 2021, 10:39:38 PM »
I know! i comment one rejected listing from my self to test, and when receive the email telling about rejection of listing i don't have any comment there...

That is the reason why i ask...



Best Regards
João Carrolo

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MB Themes

Re: Add a comment when a listing is rejected
« Reply #8 on: March 30, 2021, 08:52:15 AM »
@jcarrolo01
Have you updated your email template to add there {COMMENT} field as well?
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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vansebas

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Re: Add a comment when a listing is rejected
« Reply #9 on: March 31, 2021, 08:08:21 PM »
Nice that was what I am looking for the {COMMENT} value in the e-mail template.
Now I see when I reject a new ad the comment in the e-mail why the ad was rejected.

Marked as best answer by frosticek on April 01, 2021, 07:06:55 PM
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jcarrolo01

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  • 224 posts
Re: Add a comment when a listing is rejected
« Reply #10 on: April 01, 2021, 05:01:50 PM »
@jcarrolo01
Have you updated your email template to add there {COMMENT} field as well?

Probably that is the problem...

Thank you very much :)




Best Regards
João Carrolo