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support

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URGENT: MEMBERSHIP PACKAGES NOT SHOWING ON MOBILE
« on: June 14, 2022, 12:56:03 AM »
Please, membership packages not showing on Mobile with Delta Theme. Only part of the First membership package shows. See screenshot.

We have about 7 membership packages. Mobile is not showing them.

Meanwhile, when you login to another user account with a higher membership package, it is showing all the packages. But if the user is currently in free group, it doesn't show the rest of the groups for the user to purchase
« Last Edit: June 14, 2022, 01:05:00 AM by support »

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support

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Re: URGENT: MEMBERSHIP PACKAGES NOT SHOWING ON MOBILE
« Reply #1 on: June 14, 2022, 02:00:13 AM »
Investigating the issue further, we found out that:

If  new user is added to a group ID 3 for example, all the other groups that come after ID 4, 5, 6, 7 do not show. But all the groups that come befor: ID 1, 2 show very well.

If user is added to the last group then all the groups that come before show. 
That is the issue

The issue seems to be affecting new user accounts after plugin update. Old user accounts do not experience the issue

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MB Themes

Re: URGENT: MEMBERSHIP PACKAGES NOT SHOWING ON MOBILE
« Reply #2 on: June 14, 2022, 09:47:26 AM »
@support
I was not able to reproduce on demo site.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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support

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Re: URGENT: MEMBERSHIP PACKAGES NOT SHOWING ON MOBILE
« Reply #3 on: June 15, 2022, 11:16:40 PM »
Strange but that is what happened.
Cannot tell what is causing the issue as for some users it works fine.

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MB Themes

Re: URGENT: MEMBERSHIP PACKAGES NOT SHOWING ON MOBILE
« Reply #4 on: June 16, 2022, 05:51:45 PM »
Problem is that if I cannot reproduce, I cannot fix.
  To get fast support, we need following details: Detail description, URL to reproduce problem, Screenshots

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Vlad7

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Re: URGENT: MEMBERSHIP PACKAGES NOT SHOWING ON MOBILE
« Reply #5 on: June 16, 2022, 08:47:41 PM »
I wonder how you created them? You can take a screenshot in your admin office