Hi, Purchased today and no functionality at all. When clicking on any buttons, nothing happens.
I have modified my core files and I am using the Gum theme. The plugin is located on item.php
Any ideas? Thanks.

you may need to add into head fancybox styles, as some authors removes it. (does it work on bender?)
osc_register_script('fancybox', osc_current_web_theme_url('js/fancybox/jquery.fancybox.pack.js'), array('jquery'));
osc_enqueue_script('fancybox');


Hi,
Thanks for the quick response. I downloaded a copy of jquery.fancybox-1.3.4.pack.js to my js folder and included your code in head.php but it made no difference.

However, it works on Bender.

I really need this to work on my current theme, Gum. Thanks for your help.

I've also tried running the default Gum theme 'out of the box' without any modifications, and still this plugin does not work. I guess it's not compatible? In which case, I'd really like a refund, unless you can find a fix. Thanks.

Well if it works on bender shouldn't you ask refund for theme?
Fancybox should be compatible with jquery version and therefore it is good to try fancybox script from bender theme.
What is your url?

I've plenty of other plugins working just fine. Is that your best attempt at customer service? Suggesting I get a refund on my theme??? 

So to try and be helpful, I've found support online that fancybox may be conflicting with bx-slider which is used in the Gum theme, and that jQuery might be trying to load twice?

@freshseeds
I do not think so, I have it on zara with bxslider and works correctly.

Osclass is delivered with bender theme. Now the question is: Is plugin working with default osclass theme? If yes, why should I care about 3rd party themes? They should keep convention used in default one, if not it's their problem. So where is compatibility issue? If plugin works with default theme and does not work with custom theme, is it problem of plugin or problem of theme?

I've plenty of other plugins working just fine. Is that your best attempt at customer service? Suggesting I get a refund on my theme??? 

What is your URL? let me take a look into source if it is loaded correctly.

Gum is an OSclass theme, not 3rd party.

You're right that Gum doesn't even come with fancybox loaded. I've copied it over from the Bender js folder and included the fancybox calls in my head.php as per your instructions.

Still doesn't work. You have my URL already by private message. Can you check?

I will work on your problem (do not forget to send ftp so there is no blocker)

Fixed.

Thanks! Good work on highlighting the compatibility issues in the new sticky thread too.